Customer Service Humanoid · Part of The Humanoid Group

About Customer Service Humanoid

Customer Service Humanoid covers robots that greet, guide, deliver and serve in hotels, shops, airports and offices. It is produced by editors at The Humanoid Group.

Sources we rely on

ISO 31101:2023 Robotics — Application services provided by service robots — Safety management systems requirements — International Organization for Standardization.
Requirements for organisations that run robots in public-facing services, from airport guidance to hospital deliveries.
ISO/FDIS 13482 Robotics — Safety requirements for service robots — International Organization for Standardization.
Draft second edition that widens the personal care robot safety standard to service robots in commercial use.
ANSI/CAN/UL 3300:2025 Service, Communication, Information, Education and Entertainment Robots (SCIEE Robots) — UL Standards & Engagement, listed by the Standards Council of Canada.
Safety requirements for robots used around consumers, covering hazards from movement and manipulation indoors and out.
World Robotics – Service Robots — International Federation of Robotics.
Annual statistics on professional service robots, with hospitality, logistics and cleaning tracked as separate categories.
Guidance on video surveillance (including CCTV) — Information Commissioner's Office.
UK data protection guidance for cameras in workplaces and commercial premises, relevant to robots that capture video.
Digital transformation in restaurants: key aspects of service robot deployment from project initiation to evaluation — Frontiers in Robotics and AI.
Interview-based study of Norwegian restaurants that brought in service robots, followed from planning to evaluation.

Customer Service Humanoids — Expressive humanoids for welcoming guests, answering questions and drawing a crowd.
Delivery Robots — Pavement robots, a mobile store and indoor delivery robots for the last stretch to the customer.
Telepresence Robots — Video robots that let a remote colleague move through your venue and talk face to face.
Hospitality Robots — Robots for hotels and restaurants: delivery, check-in, room service and cleaning, and how to roll them out.
Retail Robots — Robots for shops: shelf scanning, floor cleaning, customer help and stockroom work, and what each saves.
Airport and Bank Robots — Guide, check-in and branch robots in terminals and banks, and what travellers and customers need from them.
Languages and Accessibility — Making service robots usable for visitors who speak other languages or live with a disability.
Disclosing AI to Customers — When and how to tell customers they are dealing with an AI system, and how disclosure affects their trust.
Service Robot Pilots — Planning a customer-facing robot trial with clear measures, involved staff and an honest decision at the end.
Restaurant Robot Running Costs — A method for costing serving robots in restaurants, from cleaning and charging to the staff time they change.
Latest updates — Service robots are reaching hotel lobbies, dining rooms, shop fronts and airport halls. These figures and dated updates show where the work is real, who is delivering it and how guests respond.
About us — What we cover, how we source every figure, and who publishes this site.

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